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Shipping Policy
At JunaTools, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed on junatools.com.
Order Processing
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All orders are processed after payment has been successfully confirmed.
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Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
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During peak seasons or promotional periods, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Shipping Destinations
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We ship to domestic and selected international locations, depending on product availability and courier service coverage.
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Some items may have shipping restrictions due to size, weight, or local regulations.
If your location is not supported, please contact our customer service team for assistance.
Shipping Methods & Delivery Time
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Shipping methods and estimated delivery times vary based on your location, selected courier, and product type.
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Estimated delivery times are provided at checkout and are calculated from the date the order is shipped, not the order date.
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Delivery times are estimates only and may be affected by factors beyond our control, such as weather conditions, customs clearance, or courier delays.
Shipping Costs
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Shipping fees are calculated at checkout based on order weight, dimensions, destination, and selected shipping method.
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Any applicable shipping charges will be clearly displayed before payment is completed.
Tracking Information
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When available, tracking details will be provided once your order has been dispatched.
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Customers are responsible for monitoring shipment progress using the provided tracking information.
Customs, Duties & Taxes
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For international orders, customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by the destination country.
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JunaTools is not responsible for delays caused by customs clearance processes.
Delivery Issues
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Please ensure that your shipping address is accurate and complete at checkout.
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JunaTools is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
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If a shipment is returned to us due to delivery failure, additional shipping fees may apply for reshipment.
Damaged or Missing Items
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If your order arrives damaged or with missing items, please contact us within 48 hours of delivery.
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Provide your order number and clear photos of the package and items to help us resolve the issue quickly.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact our customer support team through junatools.com.