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Return Policy
At JunaTools, customer satisfaction is important to us. This Return Policy outlines the conditions under which products may be returned and how the return process works.
Eligibility for Returns
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Products may be returned within 7–14 days of delivery (you may adjust this timeframe to your business preference).
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Items must be unused, uninstalled, and in their original condition, including original packaging, manuals, accessories, and any included documentation.
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Proof of purchase (order number or invoice) is required for all returns.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Used, installed, or altered products
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Clearance or sale items (unless otherwise stated)
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Products damaged due to misuse, improper handling, or normal wear and tear
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Items without original packaging or missing components
Certain products may also be subject to manufacturer-specific return restrictions.
Damaged or Defective Products
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If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
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Customers must provide clear photos or videos showing the product condition and packaging.
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Approved defective or incorrect items may be replaced, repaired, or refunded, depending on the situation and product availability.
Return Process
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Contact JunaTools customer support through junatools.com to request a return authorization.
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Once approved, you will receive return instructions.
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Securely package the item to prevent damage during return shipping.
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Send the product to the address provided by our support team.
Returns sent without prior approval may not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to an error by JunaTools (damaged, defective, or incorrect item).
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Original shipping fees are non-refundable, unless required by applicable law.
Refunds
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed using the original payment method.
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Refund processing times may vary depending on payment provider and bank policies.
Exchanges
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Exchanges are subject to product availability.
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If you wish to exchange an item, please contact our customer support team for assistance.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
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Check with your bank or payment provider
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Contact JunaTools customer support for further assistance
Contact Us
For questions regarding returns, refunds, or exchanges, please contact our customer support team through junatools.com.